CUSTOMER CARE
We at ISM Chick value each of our customers. In Customer Care we answer some of your questions about payment method, return policy and more. If you have not found a solution to your problem feel free to email us in the contact form below.
Have any questions or concerns?
We’re always ready to help!
Call us at
205-722-6915
or send us an email to:
Payment
All payments are done through paypal. Payment is done through your PayPal account. If you do not have a PayPal account you can also pay with your debit card, credit card, or PayPal credit by selecting "Pay with a debit or credit card, or PayPal credit" through checkout.
RETURN POLICY
You have 2 days upon receiving item to return it. Shipping cost is the responsibility of the consumer. When the item is returned the item will be inspected by ISM Chick. If no discrepancies are shown your will receive your refund in a full amount.
SHIPPING
Shipping is done through USPS. Items are shipped in 1-3 days. US and International shipping available. If your item is over $200 a signature is required.
***ISM Chick is not responsible for lost packages. Any lost packages will not be refunded.
FAQ
Do you provide International delivery?
We ship in the US and international.
How do I exchange an item?
To exchange, you must have an item chosen you like to exhange your current item for, and ship your product back to ISM Chick facilaties (shipping is the respondsibilty of the consumer). Any amount of your first purchase left over will become store credited sent via email.
What is your returns policy?
You have 2 days upon receiving item to return it. Shipping cost is the responsibility of the consumer. When the item is returned the item will be inspected by ISM Chick. If no discrepancies are shown you will receive your refund in a full amount.
How do I track my order?
Your should be shipped in 1-2 day. In that time will send your tracking number via email. When shipping international your item can only be tracked while in the US.
Can pay with my credit or debit card for payment?
Payment is done through PayPal which has a credt or debit card option.
What are your delivery options?
Standard and express shipping are optional for the US Shipping only. Only Standard shipping is available for international.